Pixel Perfect

The engagement menu has been updated and simplified for mobile use only. It now appears  only on mobile devices, fixed in the bottom right-hand corner of the screen. When tapped, it opens the  Engagement Menu Pop-up.

This pop-up can include up to three action buttons based on the business setup:

• Call Us
• Text Us
• Get Directions
• Request CTA

Button visibility depends on the business type and available Yext data. In cases where the client has the Additional Locations product, the engagement menu will connect to a different pop-up containing location-specific phone numbers.

The pop-up may include up to four buttons:

• Call Us
• Opens the user's phone dialer.
• Connect toYext data.
  
• Text Us
• Opens the SMS app.
• Connected to Yext data.
• Only shown if the business supports  Call or Text option or texting.
  
• Get Directions
• Launches the map application with the business address.
• Only shown for businesses with physical walk-in locations.
  
• Request CTA
• Like all Request CTA buttons, the displayed text and link are controlled by the button collection.
  

Alternate Setup for Additional Locations

If a client has the Additional Locations product:

• The engagement menu icon will be connected to the Mobile Contact Us Pop, not the Engagement Menu Pop-up.
• The Mobile Contact Us Pop will include a list of phone numbers for each business location.
• The number of buttons will reflect the number of locations (up to ten).
• Each button is labeled by location name and links to its respective phone number.
  

Copywriter Responsibilities

Copywriters are responsible for setting the correct buttons based on the business’s product setup:

• Remove the Text Us button if:
• Call or Text is not supported.
• Yext data does not include a text-enabled number.
  
• Remove the Get Directions button if:
• The business isservice-based and does not serve customers at a physical location.
• Ensure the Request CTA button is:
• Present on every engagement menu unless the client has the Additional Locations product.
• Connected correctly through thebutton collection.
• If the business has Additional Locations:
• Disconnect the Engagement Menu Pop-up link
• Connect the engagement icon to theMobile Contact Us Pop link
  

Designer Responsibilities

Designers do not customize the pop-up manually. All styling is inherited from the global theme.

• All buttons in the pop-up use the primary button style.
• The icon color is pulled from the engagement menu color setting in the global theme.

To update design:

• Update primary button styles and global theme colors.
• Set the engagement menu color in the global theme settings.
• All updates will translate automatically to the engagement menu interface.
  

QA Responsibilities

• Confirm correct pop-up connection (Engagement Menu Pop-up vs. Mobile Contact Us Pop).
• Validate visibility and function of each button based on business type.